february 09, 2005
carefully orchestrated visceral reactions
Phillip Karlsson's random thoughts, musings, and mindless pabulum.
February 09, 2005
Interland Sucks
With the mail server moved over, I was finally able to cancel the last of our Interland machines. I was happy to be include the following as my "reason for cancellation:

Because the level of service and support from Interland has been absolutely abysmal.

Despite admitting that a specific piece of hardware was "probably faulty", your service people charged me $50 to check the hardware on the machine, before admitting that that piece of hardware was not included in the test. Due to the constant crashes due to this faulty hardware, I have submitted many, many, many reboot requests (since, unlike your cheaper competitors, you don't have a way to do this automatically), I have, at times, waited over 45 minutes for these requests to be fulfilled. My sales person also stopped responding to requests for a transfer to a new machine.

Any level of service you guarantee has failed to be met, and I have since moved all my applications to a new provider where, miraculously, the exact same software has failed to have a single issue in over a month.

I have lost thousands of dollars of business due to your ineptitude, and have relayed all this to the hundreds of thousands of readers of our site. I really hope that this loses you some business, because you don't deserve it.

On the plus side, VoxRox has been awesome so far.

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